Customer Testimonials

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DealerRater Mar 27, 2024

Had to have an engine replaced under warranty. Although corporate Hyundai wanted more testing done on the engine before they would approve the replacement, this dealership did provide me a new Hyundai to drive while I waited for the approval. I was in the loaner for 6 weeks at no cost to me. I'd like to thank Bryan, Jim, & Paula for whatever involvement they had in this! Now, have a 2018 with a brand new engine.

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DealerRater Mar 21, 2019

She was very kind and very passionate to my needs. She advised me in what would be the very best outcome for me. I can't wait to deal with this wonderful young lady again

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DealerRater Nov 25, 2018

Sean M. made the car buying process very easy and worry free. He was very knowledgeable about my 2019 Kona, as well as other vehicles. He was a great asset in assisting me with the purchase. From beginning to end he was there with me. The entire staff is very friendly and helpful. Quick to have or get answers. Would definitely recommend to others and return myself!

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DealerRater Apr 23, 2018

this is my first Hyundai. It was a very pleasant experience. Amanda is professional, very knowledgeable, friendly, and helpful. Will recommend her and Washington Hyundai to others. I will be back for another Hyundai in the future.

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DealerRater Dec 19, 2017

MaryLou was great to work with-she answered all of our questions in a timely manner and was very helpful with the purchase of our car

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DealerRater Dec 17, 2017

Our salesman was courteous and helpful. He patiently waited with us for the necessary paperwork which took quite awhile because, I was told, the computers were acting up.

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DealerRater Dec 15, 2017

Great place to buy! Amanda very knowledgeable. We will definitely be back for service and our next car!! Twenty-five word minimum for survey is a little too intense for the average petson who has already been through several questions.

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DealerRater Nov 30, 2017

Yvonne was great to work with. We spoke on the phone the day before we went to the dealership and she knew what we were looking for. She had a car and pricing ready to go for us. We agreed to the terms and we picked it up and signed paper work 2 days later because we had our two small children with us. She made it all a very easy process.

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DealerRater Nov 16, 2017

Got what I wanted in a timely manner. All questions and concerns answered. Staff is very friendly and helpful. From start to finish a pleasurable experience.

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DealerRater Nov 10, 2017

the process was terse and to the point, Yvonne was fantastic. Could not asked for a better, more thorough sales person. I prefer straight forward no BS. And that's what worked for me!

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DealerRater Nov 9, 2017

I really prefer not to leave a review. my visit with the dealership was an ok experience... and will go back at some point in the future

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DealerRater Nov 7, 2017

This is my second Hyundai. My wife also had two. Nothing but good things to say about the cars and staff over the years. Completely satisfied with the service and sales departments, Including the finance dept. People have always been polite, professional and willing to help.

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DealerRater Nov 7, 2017

Had a good experience buying a car at Washington Hyundai. Haven't needed services yet so I cannot comment on that .Overall everything is great so far

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DealerRater Oct 27, 2017

Was very impressed that the agent was very knowable about the 2018 GT since it was just recently released. All in all a very pleasant experience.

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DealerRater Oct 26, 2017

Would recommend this dealership to all my friends and family especially Yvonne Pavlik she is amazing.Yvonne stayed late just to make sure all my needs were taken care of and to make sure I knew how to use all the technology in my new car. She also paired my phone with the Bluetooth for me.

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DealerRater Oct 26, 2017

Brad White is a great Salesman , very helpful and friendly from the time I arrived until the minute I drove away in my new car , everything was explained to me about my car including maintenance and features .

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DealerRater Oct 25, 2017

Yvonne did a excellent job showing me every detail. She helped a lot with setting things up for me and Ray and his boss were great also. And Greg in service was a big help too

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DealerRater Oct 14, 2017

The salesman took the time to fully explain the car and the options. I had a complete road test that simulated my daily commute on the first day. I returned the next business day to ask a few additional questions concerning another trim level and we took a vehicle of that trim line for a test drive. The decision to purchase and not go to another vehicle brand was made during the second road test. The Dave Fournier, sales and leasing, knowledge was the determining factor.

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DealerRater Oct 10, 2017

Very pleased with Washington Hyundai. Sales Person Amanda Dino went out of her way to.insure a smooth transaction. I would recommend her to anyone looking for a great vehicle.

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DealerRater Oct 5, 2017

It was a friendly unpressured buying experience. The salesperson listened to what i wanted and showed me the vejicles that fit exactly. When i had questions about model levels he answered in a knowledgable and timely manner that helped my decision without any pressure or fluff

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DealerRater Oct 4, 2017

The whole process was very smooth and efficient. Everyone was very friendly on the sales floor and the service department. Very nice selection and location.

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DealerRater Sep 29, 2017

We had a great experience with Washington Hyundai and the sales person, Brad White. Very professional and informative. He spent time with us explaining the vehicle and comparing a 2018 versus a 2017 Sonata. We were unsure of the year to purchase and he helped with our decision.

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DealerRater Sep 28, 2017

The customer service at Hyundai was great and Yvonne was a wonderful help when purchasing my 2017 Hyundai Tucson. The test drive was great and she was very helpful when setting up my bluetooth and getting me familar with my touch screen display. I will definitely will be going back to Hyundai when the 3 year lease is up and look into a new Hyundai vehicle.

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DealerRater Sep 21, 2017

Marilou Gault was a great sales person. She seemed to be very honest, and upfront with all our concerns, and answered all our questions. It was a pleasure working with her.

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DealerRater Sep 15, 2017

I just recently bought my first car and Dave Fournier guided me through the process. Dave was very helpful throughout and a great person to work with. He made my first car purchase experience a good one!

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DealerRater Sep 15, 2017

Amanda was a pleasant, well informed sales person who provided quick responses to our questions. She worked hard to earn our business. I have no hesitation about calling her next time our family is in the market for a vehicle.

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DealerRater Sep 1, 2017

Everyone was courteous and helpful and I never felt rushed. The salesman was very familiar with the vehicle I chose and gave me a great lesson on all the basic functions.

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DealerRater Aug 31, 2017

Awesome experience, everybody was great! Amanda Dino sold me 2 cars and she is wonderful, such a tremendous help! She was on top of everything, getting things together for me, keeping in touch with me until I could come up and actually buy the car, explained everything exactly the way she is supposed to. Highly recommend her!

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DealerRater Aug 29, 2017

I recently got a 2018 white Hyundai. I love everything about the car. I had a great experience buying the car with them. I did not feel pressured at all and they made me feel welcomed. Was an overall great experience and would do business again with them in the future.

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DealerRater Aug 23, 2017

All around positive experience. Knowledgeable staff. Friendly and courteous. I came in looking to purchase one thing, was greeted immediately, and took a test drive. My sales rep took me through the terms and financing, but in the end, I decided on something a little sportier. He was happy to help me and I left a very happy customer!

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DealerRater Aug 19, 2017

I enjoyed the experience. Had other Very good offers from other manufacturers. I felt better with Marylou' s presentation. I would come back to her in the future.

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DealerRater Aug 18, 2017

Marilou Gault was our greeter and sales person at the Agency. She was excellent and impressed us with her knowledge of the the Sonata that we were interested in. After explaining the features of the Sonata she took us for a test ride and explained the various features of the car. After the test ride she introduced us to the Business Manager, Scott Haines , who explained the various Financing options available to us. His presentation was very thorough and clear. Following the meeting with Scott, Marilou then introduced us to the maintenance personnel. Marilou spent almost 2 hours with us and ...

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DealerRater Aug 11, 2017

Quickest, easiest experience I have had at a dealership. It's been a long time since I purchased new so I was very skeptical going in. A friend suggested Washington Hyundai, very grateful I stopped in. I told Amanda Dino what I wanted and needed and she delivered with no haggling and straight forwardness. I will definitely recommend this dealership in the future. I love my new Hyundai Tucson!

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DealerRater Aug 10, 2017

My visit to Washington Hyundai was above expectations! My sales woman (Yvonne Pavlik) was awesome! Friendly, professional and, knowledgeable with a sense of humor! I had brief encounters with other sales people there and, the sales manager. They, as well, were awesome. Then, the finance guy being patient with me as we worked out a plan to fit my budget.. This dealership, especially Yvonne, went above and beyond for me! They should be recognized by corporate. I will definitely return there and, refer friends/family there.

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DealerRater Aug 10, 2017

My last car was a 2004 Hyundai Santa Fe that had over 283,000 miles on it. Best car I ever owned! Originally I was going to trst drive a Tucson, Kia Sportage and a Honda CRV. After test driving the Tucson, I chose not to look any further. It meets everything I wanted!

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DealerRater Aug 10, 2017

Amanda was very knowledgeable and professional. She listened to my needs, the price was right and she got the sale. Wish there were more colors to pick from but I do love the white. Plenty of room for our family of 3 for camping and boating.

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DealerRater Aug 1, 2017

Excellent sales and finance dept. car was fairly priced and I walked out zero down in new car. Salesman was very professional and deleverd as promised

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DealerRater Jul 30, 2017

Our salesman was not pushy and was knowledgeable and shared his knowledge with us which was very helpful. We were given a good offer for our trade in and a competitive quote on the new car which was appreciated so we didn't have to waste time haggling. He worked hard to get us a good financial offer. We had a positive experience.

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DealerRater Jul 29, 2017

I really appreciate the help withim the car. Amanda spelled everything out for me. She showed my wife every detail of the car as well. It was a very good experience.

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DealerRater Jul 27, 2017

Have always been treated well there. Have purchased five cars from there all from Dave. He was very helpful and went out of his way to make all of our purchased pleasant experiences. We has also had our vehicles serviced there with no problems ever.

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DealerRater Jul 19, 2017

I requested e-pricing and received information within the hour. Follow up calls and emails from Amanda and Yvonne were very informative, comfortable and professional!

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DealerRater Jul 19, 2017

It was a great expierence from start to finish Everyone was awesome to deal with and made it fun to buy a car. Very knowledgeable and fair pricing.

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DealerRater Jul 19, 2017

The best car buying experience I ever had. I definitely would send all of my friends to Washington Hyundai. The salesperson and manager were super pleasant to deal with. A+++

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DealerRater Jul 19, 2017

Amanda Dino did a fine job selling the Sante Fe that we were interested in purchasing. She answered all of our questions and explained the features of the vehicle.

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DealerRater Jul 18, 2017

My experience buying a 2017 Hyundai Santa Fe Sport from Washington Hyundai was wonderful. The salesmen were friendly, knowledgeable, and very helpful in finding me the perfect car for the right price.

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DealerRater Jul 15, 2017

Great dealership because of great salesman, location, and price. Would recommend dealership to any of my friends and family. That is all I wish to say.

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DealerRater Jul 13, 2017

Yvonne Pavlik has been a great salesperson, never too pushy, always listening to my needs in a vehicle. This is my third vehicle that she has helped me purchase/lease. I recommend her to anyone I know needing a new car. The service department personnel have been friendly and helpful in the past, especially Carol.

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DealerRater Jul 13, 2017

Nate was a little rude but I am used to that but the sales lady was very nice she was very informative and explains everything that my daughter could understand because the car was for her and she is paying for it with out help

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DealerRater Jul 7, 2017

This is my third purchase of a Hyundai vehicle at the same dealership. They were friendly. I never felt that I was pressured in the sale nor in the finance area, where you are given the opportunity to purchase extra coverage for your vehicle.

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DealerRater Jul 6, 2017

Friendly, energetic, feel like they truly care about my purchase and want me to be completely satisfied. I enjoyed my entire experience. I am a long-time customer and plan to continue purchasing Hyundai in the future.

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DealerRater Jul 5, 2017

I was very nervous about getting a new car. Dave was fantastic. He thoroughly went over the car with me and made sure that I didn't have any questions. Couldn't have asked for a better experience.

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DealerRater Jul 4, 2017

Salesman who worked with us knew a lot of details about the cars that I was interested in. Overall great experience and love the car.

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DealerRater Jul 4, 2017

Trade in my 2007 Hyundai for a 2017 New Hyundai. The staff was very friendly and professional. Took the care of a test drive. Sale person showed me everything I needed to know about the car. They took their time and ask me what I was willing to pay and came back within minutes. The price they quoted was the price I wanted! Awesome sales staff!

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DealerRater Jun 29, 2017

Couldn't have asked for anything more! Great car, great employee's, great warranty, BEST choice EVER! No Regrets !! It helps when you have employees that want to help you not just sell you anything .

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DealerRater Jun 15, 2017

The staff is not too aggressive and they are straightforward about the cost of the vehicles. I was in an out in record time, the salesperson didn't make me waste my time and understood my needs.

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DealerRater Jun 15, 2017

I went there knowing what I wanted and how much I wanted to spend. I got exactly what I wanted! Yvonne was amazing. She didn't make me feel pressured into anything. She did a few different options to help me get to the payment I needed. She was so fantastic! She didn't act like it was a sale for her but like it was a present for me. She made the whole thing about me. She was the best sales person I have ever had in the many years of buying vehicles.

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DealerRater Jun 13, 2017

The saleslady was very professional and treated me with dignity. I believe I recieved a very good deal on my new Hyundai Genesis coupe. Value is very important to me.

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DealerRater Jun 10, 2017

I have purchased 4 vehicles at Washington Hyundai in the last 8 years from Dave Frounier, my sales rep at Washington Hyundai. He was the "new guy" the first time I went, and my first car I got from him was only his 3rd sale. I highly recommend him as someone to work with in purchasing a vehicle. He isn't pushy like some sales reps, and gives you a fair price right off the bat. Keep Dave around and I'll keep coming back, and sending people your way.

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DealerRater Jun 8, 2017

Very satisfied and will return. The staff is always friendly and pleasant. The store is clean. Hours are great. Car selection is very good. Thank you.

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DealerRater Jun 7, 2017

Amanda was very knowledgeable and professional. I enjoyed working with her. She took the time to explain things and I never felt pressured to make a deal.

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DealerRater Jun 7, 2017

Customer service was excellent. Dave was very knowledgeable, kind, and friendly. This vehicle so far is everything I expected. I would recommend this dealership. Thank you very much for a great experience. Mark S Caruso

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DealerRater Jun 2, 2017

My experience with Hyundai was awesome. Very knowledgeable staff (Yvonne Pavlik) and I had my car in no time. No fuss or pressure! Very enjoyable!

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DealerRater May 31, 2017

Great experience and great people to deal with and they made this stressful job an enjoyable experience. I highly recommend Washington Hyundai. Yvonne was very helpful.

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DealerRater May 31, 2017

Great experience. Yvonne listened, never pressured and delivered exactly what I requested. Everyone we met was friendly and easy to work with. Highly recommend this dealership.

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DealerRater May 26, 2017

Great experience. This is our 4th Hyundai and our experience with both Hyundai and your Washington dealership has been exemplary. We have all of our vehicle serving done at Washington Hyundai and find their care of our vehicle to be great and pricing to be very fair. This is the second vehicle we have bought off of Yvonne Pavlik and she is a credit to your company. She is well versed in your vehicles and is very helpful in matching a customers wants with your vehicles. We will be trading in our Hyundai Tucson (3 year lease) next May and look ...

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DealerRater May 26, 2017

Our salesman was absolutely terrific. He had excellent knowledge, and was very kind. Never pushy, never demanding. He was one reason we ended up buying our vehicle from Washington Hyundai.

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DealerRater May 25, 2017

Best dealership in the Washington group of dealers. Your people are why I buy there. Trust them. They always deliver on what they say. Terrific financing department.

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DealerRater May 20, 2017

We just went to look at new Hyundai Tucsons one Saturday afternoon, but ended up deciding to buy one that day. I had been seriously considering a new car. We had gone to the car show at the convention center, but were not given much information about options. When I met the salesman David Fournier at the dealership, he answered all my questions and had all the information I was looking for. After a test drive, my decision was made. I was back that next Monday to do paperwork and pick up my new car!

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DealerRater May 13, 2017

Review given on previous page. Do not care to add more. Have responded to your questions as asked. Thank you for your time and have a good day.

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DealerRater May 11, 2017

Yvonne is a wonderful sales woman. She was very dedicated to making sure we found the car we wanted. Even braving a thunderstorm! A wonderful experience for us.

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DealerRater May 6, 2017

We were actually focused on purchasing a different brand of vehicle but when we met Yvonne Pavlik and took a test drive our minds were made up. Her professionalism and demeanor were a big factor in our choose of this dealership and in buying a Hyundai. Love our Santa Fe and our daughter who will be the primary driver is a very happy camper!!!! We're trying to convince our son to trade in his chevy for a Hyundai.

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DealerRater May 5, 2017

Love my new sonanta sport! I am taking it in for scotch guard and poly seal next week Has been great on gas And Yvonne has been very helpful In showing me all the great features

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DealerRater May 4, 2017

We were at the dealership in January and took a test drive in a Santa Fe with Amanda. We finally decided to buy the Santa Fe in April and took another test drive with Yvonne. Both Yvonne and Amanda were very professional and informative.

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DealerRater Apr 25, 2017

What more can i say that I haven't already, Marilou and scott were as professional as it gets, Marilou went above and beyond the call of duty in every facet of the sale from start to finish.... scott definitely made financing as smooth as it gets. I would like to note* before i entered ypur Hyundai lot i walked the above Honda lot for a good 15-20 minutes and was never approached. So you can tell those guys up the hill to get off there xxxxx and get to work because my new friends at Hyundai will eat their ...

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DealerRater Apr 22, 2017

It was very nice dealing with Washington Hyundai and Brad was wonderful, very pleasant fun mad the experience wonderful ! Sure makes the visit well worth anyone's time and effort. Go visit them !

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DealerRater Apr 21, 2017

I will be recommending Washington Hyundai to all my friends and family (My brother actually told me to go there after I had such a bad visit in Wheeling, WV-he had bought an Elantra last year.

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DealerRater Apr 19, 2017

took me right to what I wanted, helped me hook up bluetooth , operate sunroof, radio, seats and seatbelts,quite thorough, very pleasant experience. Financing kept my payment in line with what I had.

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DealerRater Apr 10, 2017

I started calling the dealership in November 2016. My wife and I were expecting inheritance money in January and we wanted to get a new vehicle. I spoke with Yvonne at that time and she was very helpful. I am disabled so I had to do a lot over the phone. Yvonne was there for me every step of the way. We actually did not end up getting the money needed until February and the vehicle my wife wanted had to be obtained by Yvonne. I called her several times asking questions between our initial conversation in November 2016 and she was ...

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DealerRater Apr 7, 2017

Everyone was friendly and easy to understand. Quick and easy process. Brad helped with all of my questions about the car and all of the included features. He also helped my install CarPlay the next day. I would definitely recommend visiting this dealership !

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DealerRater Apr 5, 2017

The dealership met all of my needs and the customer service was top notch. Would definitely recommend them to anyone looking for their next car

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DealerRater Mar 31, 2017

she did a very good job of moving the sale along at my behest. I would be happy to work with her again when I buy my next car.

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DealerRater Mar 28, 2017

I said it all in the last comment section. Washington Hyundai Dave Fohr was wonderful to deal with in purchasing my second vehicle from Washington Hyundai. My husband will be going back in the fall to buy a Santa Fe for him and we will be going to Dave.

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DealerRater Mar 16, 2017

I have gotten four Hyundai vehicles from this dealership. I've always walked out with exactly what I asked for and have always been treated well.

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DealerRater Mar 1, 2017

I had a pleasant experience trading in my Elantra for a new one a few months early. The negotiation, and transaction went smooth. They are nice to work with.

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DealerRater Feb 25, 2017

We had a very stress free car buying experience. The Salesman, Brad, took his time and never pressured us. We were able to test drive a few cars, make a decision, go thru financing, and drive away in our amazing new car all in one afternoon. Thank you!

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DealerRater Feb 10, 2017

To many dealers I'm a difficult customer. I know the features I want but often don't care about the make and model. With the evolution of technology cars are far superior than they were 20 years ago. Yvonne greeted me upon arrival and showed me the cars I was interested in. I settled on one and we went on a test drive. She knows her cars, pointing out all the features of the car and answering my questions. I didn't buy the car that day, wanting to look at a few more in Ohio. I didn't need ...

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DealerRater Feb 10, 2017

This is the 3rd car purchased/leased at this dealership. Each time has been a great experience and from the sale to follow up service the people at Washington Hyundai have been wonderful to work with. I would say this is a dealership others should strive to be like. Everyone is very professional and makes you feel very comfortable any time you come to the dealership.

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DealerRater Feb 9, 2017

I knew I wanted a Hyundai Tuscon. Dave Fournier was very helpful and showed me exactly what I wanted. I am very happy with my Tuscon and the help of the sales staff (Dave) and financial help given by Scott Haines.

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DealerRater Feb 3, 2017

Yvonne Pavlik was a great person to work with and I would recommend her to anyone. She is a very caring and understanding person and doesn't push the purchase of a car. She listens to your needs.

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DealerRater Jan 21, 2017

The dealership always does an excellent job. I have bought 4 cars in the past 4 years from Washington Hyundai and I always come out on top!

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DealerRater Jan 18, 2017

Brad made my first new car buying experience very satisfying. He was very helpful and personable with a full knowledge of my SUV. I would definitely consider Washington Auto Mall for any future purchases.

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DealerRater Jan 12, 2017

Yvonne Pavlik was very professional, understanding and had so much knowledge about the Elantra GT before I bought it. Afterward when I had questions about tire pressure and one particular light...all staff from sales to service were great to deal with. I had a previous Hyundai Accent and loved it...so was coming for an Accent, but Yvonne informed me that Elantra GT Hatchback was the better leasing option... I love my car so far, still wish it was white instead of black and had some features that my previous Honda Civic had and it was also a basic ...

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DealerRater Jan 12, 2017

Working with Marilou was a great experience. She was very friendly, professional and really listened to our needs....she made the process of leasing a new car very easy.

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DealerRater Jan 4, 2017

I had a good experience with leasing a new vehicle. Everyone was friendly and worked to make it a stress free interaction. My sales rep Yvonne was great.

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DealerRater Dec 28, 2016

I give this dealership and my salesman, Brad White, all outstanding marks. They were all wonderful to work with! Thank you for being so wonderful to us!

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DealerRater Dec 22, 2016

The only issue we had was our cars were not cleaned well on the inside after purchase. My husband and I purchased 2 new cars, a Sonata and an Elantra. Other than that, overall experience was great!!

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DealerRater Dec 19, 2016

Fit my needs made me happy- Dave gave me more than one option and was patient and very friendly to work with. I highly recommend him as a team player

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